Privacy and Cookie Policy

This Privacy Policy explains how IR INSPECT, trades and services business, Glavice 464A, Glavice, Sinj, OIB: 11767555725 (hereinafter: “IR Inspect”, “we”, “us”, “our”) collects, uses, and protects your personal data when you use the website ir-inspect.hr and our online shop / service order form.

1. Data Controller

The controller of your personal data is:

IR INSPECT, trades and services business
Glavice 464A, Glavice, Sinj
OIB: 11767555725
Email: info@ir-inspect.hr

2. Personal data we collect

Depending on how you use our website, we may collect the following categories of data:

Contact details: first and last name, email address, phone number.
Data for quotations and invoicing: company/trade name, tax number (OIB), address, postal code and city, details of the ordered service.
Power plant location data: postal code and, if necessary, other data required to calculate the on-site service cost.
Payment data: information about the payment method (e.g. bank transfer). We do not process credit card numbers; these are handled by authorized payment service providers, where applicable.
Technical data: IP address, device and browser type, date and time of visit, pages you visit (server logs).
Cookies and similar technologies: data stored in your browser via cookies (see Section 7).

3. Purpose and legal basis of processing

We process your personal data for the following purposes:

Contract performance – processing orders, preparing quotations, providing inspection/thermography services, issuing invoices, and communicating regarding your order.
Responding to inquiries – when you contact us via the contact form or email.
Compliance with legal obligations – maintaining accounting records and storing invoices in accordance with tax and other regulations.
Legitimate interest – website security (logs, protection against abuse), service improvement, and enhancement of user experience.
Consent – for certain types of cookies (analytics/marketing) and potentially for newsletters, if and when introduced. You may withdraw your consent at any time.

4. Who has access to your data

Your personal data is accessible only to persons authorized by IR Inspect and to our contractual partners who assist us in operating the website and providing services, such as:

website hosting and maintenance providers,
accounting service providers,
payment service providers (where applicable),
providers of web analytics and advertising tools (e.g. Google, Meta/Facebook), if used.

All such partners process data solely in accordance with IR Inspect’s instructions and applicable data protection regulations.

5. Data retention period

Order- and invoice-related data is retained in accordance with legal requirements (typically 10 years).
Data collected via the contact form is retained as long as necessary to respond to the inquiry, and no longer than 2 years, unless a business relationship is established.
Technical data and server logs are generally retained for up to 1 year, unless a longer retention period is required for security reasons.
Data processed based on consent is retained until consent is withdrawn or the purpose of processing ceases.

6. Your rights

As a data subject, you have the following rights:

Right of access – to request confirmation of whether your personal data is being processed and to receive a copy of that data.
Right to rectification – to request correction of inaccurate or incomplete data.
Right to erasure – to request deletion of your personal data in certain situations (“right to be forgotten”).
Right to restriction of processing – to request restriction of processing, for example while the accuracy of data is contested.
Right to data portability – to receive the data you provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller, where applicable.
Right to object – to object to processing based on legitimate interest or for direct marketing purposes.
Right to lodge a complaint with a supervisory authority – you may contact the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, Zagreb.

You can exercise your rights by sending a request to info@ir-inspect.hr.

7. Cookies

Our website uses cookies to function properly and to improve your user experience. Cookies are small text files stored on your device.

We may use the following categories of cookies:

Technical (necessary) cookies – required for the proper functioning of the website and shopping cart.
Analytics cookies – help us understand how visitors use the website (e.g. Google Analytics). Data is processed in aggregated form.
Marketing cookies – used to display relevant advertisements (e.g. via Meta/Facebook Pixel or similar tools).

Upon your first visit, a cookie banner is displayed allowing you to accept all cookies or adjust your preferences. You can delete or block cookies at any time via your browser settings; however, some website functionalities may not work properly as a result.

8. Data security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or misuse (HTTPS encryption, restricted administrative access, regular system updates, etc.).

9. Data transfers to third countries

Some of our contractual partners (e.g. analytics or marketing tool providers) may be located outside the EU/EEA. In such cases, data transfers are carried out only where an adequate level of protection is ensured in accordance with GDPR (e.g. Standard Contractual Clauses of the European Commission).

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The current version will always be published on this page with the date of the latest update.

This Privacy Policy was last updated on: [insert date here].

11. Contact

For any questions regarding the processing and protection of personal data, please contact us at:

Email: info@ir-inspect.hr
By mail: IR INSPECT, trades and services business, Glavice 464A, Glavice, 21230 Sinj

Privacy Policy